Axiom UK - Service and Support

Service and Support

Tel (0044) 01827 61212

Axiom constantly monitor site related faults and support issues and our experience shows that 98.5% of all faults can be resolved remotely using telephone support, or remote site connections. Axiom offer excellent twenty-four-seven cover every day of the year (even Christmas), this extends to telephone support, remote connection support and on site support. We use a global call center so that customers can make one call to a central source, from here the call center will track down at least one engineer to talk through the problem, they may be able to solve the problem, or they may need to call upon their colleagues for additional help. Worst case an engineer is dispatched to correct the fault. Axiom implements a direct always on connection over ADSL to the clients site (known as a VPN) so that at the click of a mouse we can view and diagnose any problem the customer may experience, this network of VPN's allows our engineers to connect from home and other customer sites, if they are working away.

			The implementation stage if the project may last several months - but once commissioning engineers have lest site thte important part of the project begins. Axiom recognise the importance of after sales support and have established procedures to handle such events.

			Consult Manuals. Documentation is provided to assist with onsite fault finding.

			Support Call. Office based calls during normal hours, or a call centre out of hours, where brief detauks are registered and Axiom callout engieers are located to deal with the problem.

			Telephone & Modem Support. Engineer will endeavour to solve the reported problem by phone and modem, or VPN connection

			Engineers Dispatched. Engineers will be dispatched to site if the problem can not be resolved remotely.